FAQs
1. How long does delivery take?
Our delivery time is:
- Handling Time: 1 to 2 business days
- Transit Time: 3 to 4 business days
- Total Delivery Time: 4 to 6 business days
2. Do you offer free shipping?
Yes, we offer free shipping on all orders.
3. When will my order be processed?
Orders are processed Monday to Saturday between 9 AM and 5 PM (UTC+1). Orders placed after business hours will be processed the next working day.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details.
5. Can I change or cancel my order?
You can request changes or cancellations within 12 hours of placing your order. After that, orders may already be processed and cannot be modified.
6. What is your return policy?
We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging. Please refer to our Return & Refund Policy for full details.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
8. What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
9. Do you ship internationally?
We currently ship to selected regions. Shipping availability will be shown at checkout.
10. What payment methods do you accept?
We accept major payment methods including credit/debit cards and other secure payment options available at checkout.
11. What if my order is delayed?
Delays may occur due to high demand, weather, or courier issues. If your order is significantly delayed, please contact us for assistance.
12. How can I contact you?
Business Name: NexFeeds LTD
Address: Office 9453 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Business Hours: Monday to Saturday (9 AM to 5 PM UTC+1)
Phone: +44 7446 195031