Return & Refund Policy

Thank you for shopping with NexFeeds LTD. We want you to be satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

Returns

  • Customers have the right to request a return within 30 days of receiving their order.
  • To be eligible for a return, items must be:
    • Unused and in the same condition that you received them
    • In the original packaging
    • Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Perishable goods
  • Personalized or custom-made products
  • Items marked as non-returnable or final sale

Return Process

To initiate a return:

  1. Contact us with your order details
  2. Our team will review your request and provide return instructions
  3. Ship the item back to the provided return address

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5 to 7 business days to your original payment method.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary
  • If the issue persists, please contact us

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue by offering a replacement or full refund at no additional cost.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Contact Us

Business Name: NexFeeds LTD
Address: Office 9453 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
Business Hours: Monday to Saturday (9 AM to 5 PM UTC+1)
Phone: +44 7446 195031